Return & Refund Policy

We want you to actually love what you ordered. If something's not right, here's exactly how returns and refunds work at ATHR.

Frame-Only Orders

Returnable within 14 days of delivery, unworn and in original packaging with all tags and the case included.

Once approved, refunds are processed within 5–7 business days to your original payment method.

Exchanges (different color or style) follow the same 14-day window — contact us first to confirm stock before sending anything back.

Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Because prescription lenses are made specifically for you, they can't be returned or exchanged once production has started — except in these cases:

The lenses don't match the prescription you submitted

The frame or lenses arrive damaged or defective

We made an error in your order

In any of these cases, contact us within 7 days of delivery with photos, and we'll remake or refund at no extra cost.

Message us on WhatsApp or email with your order number and reason for return.

We'll confirm eligibility and send a return label if applicable.

Pack the item in its original case and packaging.

Once we receive and inspect it, your refund or exchange is processed.